Reference

Legal Terms for Your Account

Our legal page explains what applies before you open an account, what data we keep, and how you reach us if something needs a correction.

Access rulesData useContact pathsLocal law

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Where the Rules Apply

cafeqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We keep this section focused on the parts that affect your account: who can access it, what data we use, and how a request moves through support. Access depends on local law and is available only where local law permits, so we do not treat every

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case the same. When you use DANA, OVO, GoPay, or QRIS, we may keep the transaction reference, time stamp, and matching account name to resolve a correction or withdrawal check. If a payment name, phone number, or bank detail does not match the profile, we pause
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the request until you confirm it. That also reduces back-and-forth when you contact us from another Indonesian city. The rule is simple: give us the exact account detail, and we route the request to the right team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How To Reach Us

If you need a legal answer, we give you a route that fits the request instead of a generic reply.

Live chat Use live chat when you need a quick read on access, identity matching, or a policy line that feels unclear. We keep it open daily, and the same team can see your account context.

Email Send email when you want a written trail for a correction, archive request, or document question. We reply with the exact step we need, so you can answer without extra back-and-forth.

In-account form Open the in-account form after you sign in if you want the request linked to one profile. It helps us confirm the account, note the reason, and move the case through the right queue.

DATA HANDLING

How We Handle Data

We keep the legal file as small as we can: account details, contact channels, and the payment reference needed to match a request.

Data scope

We keep the minimum file needed to service your account: name, contact detail, session history, and the payment reference that matches DANA, OVO, GoPay, or QRIS activity. That lets us answer a request without asking again for the same facts.

Cookies

Cookies remember language, login state, and the last screen you opened, so you do not repeat the same steps each visit. You can clear them in your browser, and your legal text will still be there.

Security checks

If your phone or browser changes, we may ask you to confirm the device before we process sensitive account work. That extra check helps us stop mistaken changes and keeps the right person tied to the profile.

Retention

We keep records only as long as needed for service, dispute handling, and the local rule that applies to the file. After that, the record is archived or removed according to the request and the retention schedule.

Contact and access

For data access, correction, or deletion, use live chat or email and say which account detail you want changed. We then point you to the exact form or proof we need before the request moves on.

Changes

If you need a correction, export, or closure request, we first confirm your identity with the details already on file. After that, we tell you what can be updated now and what must stay for compliance.

Questions About Legal Access

These are the questions we hear when you want a clear legal answer before opening an account or sending a request. We keep the replies short, name the exact step to take, and point you to the channel that can handle it. If your case depends on local law, we say that directly, so you know what applies before you send anything.

We keep the minimum needed to service your account: name, contact details, session history, and the payment reference tied to DANA, OVO, GoPay, or QRIS. If a record is no longer needed, we handle it under local rules.

No. Access depends on local law and is available only where local law permits. If your location or account details do not fit that rule, we block the request and tell you which step is missing.

Open the in-account form or message live chat, then choose correction. We ask for the field you want changed and a matching account check so we can update the right record without delaying your case.

We ask for a document when the name, phone number, or payment reference does not match the profile. That check protects the account and helps us confirm the request belongs to you before we make any change.

We keep records only as long as needed for service, dispute handling, and local compliance. After that, the file is archived or removed according to the request and the retention rule that applies to it.

Our cookies store session state, language choice, and the last screen you opened, so you do not repeat the same steps. You can clear them in your browser, but the legal text stays reachable from the footer.

Use live chat first if you need a quick route, then email if you want a written record. Both channels can point you to the right account step, whether the issue is access, correction, or deletion.

Legal Terms for Your Account

How To Reach Us

How We Handle Data

Data scope

Cookies

Security checks

Retention

Contact and access

Changes

Questions About Legal Access

01 What legal data do you keep on my account?

02 Can I use cafeqq if local law does not allow it?

03 How do I ask for my data to be corrected?

04 Why do you ask for a document before a change?

05 How long do you keep my records?

06 Do cookies change what I see?

07 Which contact path should I use for urgent legal questions?

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