Reference

Your Rules Before You Join

Our Terms & Conditions explain how your account, wallet, game access and withdrawals work before you open the lobby.

Account rulesDANA wallet contextQRIS payment termsLocal law applies

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Clear Terms For Account Access

cafeqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

The Terms & Conditions are the agreement between you and cafeqq when you create an account, sign in, fund your wallet, enter game rooms such as Aviator or Garuda Gems, and request withdrawals. We write these terms so you know what we may check: identity details,

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wallet ownership, device activity, payment records, and account security events. We may pause transactions when details do not match, when a payment rail asks for verification, or when account use appears inconsistent with these terms. Eligibility depends on local law and access is available only where
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local law permits. If any term changes, we place the updated version on this page and the new version applies from the stated update time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Fast Answers On Your Terms

Questions about the Terms & Conditions should go through the same contact paths we use for account and wallet checks.

Live chat Use live chat from 10:00 to 24:00 WIB when you need a term explained before a DANA, OVO, GoPay or QRIS transaction. We may ask you to open Account > Security during the chat.

WhatsApp help Send your username and a short question through our WhatsApp channel for Terms & Conditions issues tied to withdrawals, wallet checks or login restrictions. Do not send passwords or one-time codes in any message.

Email record Use email when you want a written reply about a term, account status, retained records or a requested correction. Include dates, payment rail and screenshots from Wallet > History when they support your question.

ACCOUNT CARE

How We Apply These Terms

The Terms & Conditions are applied through account records, wallet logs, security events and your contact history with us.

Account data

Your account record may include your username, phone number, email, device activity and verification status. These details help us apply the Terms & Conditions when you request access, update a profile field or dispute a wallet event.

Wallet records

DANA, OVO, GoPay and QRIS transactions are recorded with time, rail, amount and status. We use those records to apply payment terms, check withdrawal requests and explain delays when a rail needs extra confirmation.

Cookie use

Cookies support login sessions, language display and basic security checks tied to the Terms & Conditions. You can clear them in your browser, but we may ask you to sign in again before account tools work.

Security checks

If we see unusual login patterns, repeated failed codes or mismatched wallet ownership, the terms allow us to pause account actions. We then ask you to confirm details through Account > Security or our contact channels.

Record retention

We keep account and transaction records for as long as needed to operate the Terms & Conditions, answer disputes and meet legal duties that apply to us. Retention periods can differ by record type.

Change requests

You can ask us to correct account details, explain a rule or check whether a restriction still applies. Start through live chat or email, then follow any identity confirmation step we send.

Questions Before You Open Account

Read these answers if you want the practical meaning of our Terms & Conditions before you join or before you fund the wallet. We focus on what you can check yourself: account steps, local payment rails, login behaviour, data handling and contact routes. If your case has a transaction ID, share it only through live chat, WhatsApp or email.

You accept the Terms & Conditions that cover account access, wallet use, game entry, withdrawals, security checks and contact rules. Eligibility depends on local law, and access is available only where local law permits.

Open the footer link to Terms & Conditions or go through Menu > Account > Terms when signed in. We place the current version on this page so you can check rules before using DANA, OVO, GoPay or QRIS.

Yes. Withdrawal terms allow us to check wallet ownership, transaction history, account status and security signals before release. If details do not match, we may ask for confirmation through Account > Security or our contact channels.

Keep your phone number, email, wallet name and login credentials accurate because the Terms & Conditions rely on those records. If a detail changes, contact us before a withdrawal so the verification path is clear.

Cookies help us keep your session active, remember language display and spot repeated failed sign-ins. They do not replace the Terms & Conditions, and clearing them may require a fresh login before account tools appear.

Contact live chat from 10:00 to 24:00 WIB for quick clarification, or email us for a written answer. Include your username, the term you mean and any Wallet > History entry tied to the issue.

Yes. The terms apply when you enter rooms such as Live Football Odds, E-Sports Arena, Bingo, Royal Fishing or Aviator. They cover account eligibility, session records, settlement handling and any checks linked to your activity.

Your Rules Before You Join

Fast Answers On Your Terms

How We Apply These Terms

Account data

Wallet records

Cookie use

Security checks

Record retention

Change requests

Questions Before You Open Account

01 What do I accept when I create an account?

02 Where can I read the latest Terms & Conditions?

03 Can the terms affect my withdrawal request?

04 What account details should I keep accurate?

05 How do cookies relate to these terms?

06 Who should I contact about a term I disagree with?

07 Do the Terms & Conditions cover game rooms too?

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