Reference

Your Data Rules Inside cafeqq

Live Football Odds, Garuda Gems, Aviator, and Royal Fishing sit behind one account flow; this Privacy Policy explains what we collect when you open that account, verify wallet…

DANA record checksOVO wallet logsGoPay account matchingQRIS scan records
cafeqq Your Data Rules Inside cafeqq
CONTACT ROUTES

Reach Us About Your Data

Fast privacy help matters when a login, device, or wallet record looks wrong. You can start in live chat from 09:00 to 01:00 WIB, send a WhatsApp message, or email us with…

Live chat privacy requests Live chat is available 09:00–01:00 WIB for quick checks about account data, cookie settings, and wallet records. We may ask for your username and last login device before discussing private details.
WhatsApp ticket handoff Send only your account ID and the privacy matter in WhatsApp. Our team will move deeper checks to a secure account ticket before any DANA or QRIS record is shared.
Email for written requests Email [email protected] when you need a written privacy request, such as data correction or marketing message removal. Use your account email so we can match the profile safely.
DATA HANDLING

How We Protect Your Records

Privacy work sits behind every account action, not only the signup screen. We separate profile data, payment references, cookies, and device checks so the right team sees only what it needs.

Account fields

Your profile stores name, mobile number, email, username, password hash, and language choice. We use those fields to create your account, send security alerts, and match support requests to the right wallet record.

Payment trace

DANA, OVO, GoPay, and QRIS entries record amount, time, reference code, and account status. We keep these logs so our finance team can reconcile deposits and withdrawals without asking you to resend receipts repeatedly.

Cookie choices

Cookies keep your session active, remember language, and help us see failed login loops. You can clear them in Chrome through Settings > Privacy and security > Clear browsing data before signing in again.

Device checks

When a new phone opens the account, we compare IP range, browser type, and recent login time. If the pattern looks unusual, support may ask for account confirmation before wallet changes continue.

Data retention

We retain account and transaction data only as long as needed for operations, dispute checks, tax or legal duties, and security logs. When data is no longer needed, we remove or anonymise it in batches.

Change requests

You can ask us to update a typo, turn off marketing messages, or check stored contact data. Send the request from your account email so we can match it to the correct profile.

Privacy Questions Before You Join

Before you open an account, you may want to know what data we collect, why wallet records are needed, and how to contact us later. These answers explain the privacy points that usually matter during signup, login, payment checks, and account updates. For anything tied to your own profile, use live chat, WhatsApp, or [email protected] from the same email on your account.

We collect your username, mobile number, email, password hash, device data, IP range, and account activity. We use this data to create your account, protect login access, and connect wallet records to the correct profile.

Payment records help us match deposits, withdrawals, refunds, and support checks. Each entry may include amount, time, reference code, rail name, and account status so finance checks can be handled without repeated receipt requests.

Yes. Send the correction request from Account > Help > Privacy request, live chat, or [email protected]. We may ask for your username and last login device before changing email, mobile number, or wallet details.

Cookies keep your session active, remember language, and help detect repeated login errors. If you want a fresh browser session, clear cookies in Chrome through Settings > Privacy and security > Clear browsing data.

We may compare device type, browser, IP range, and recent account activity. If the login pattern looks unusual, support may ask you to confirm account details before wallet edits or withdrawal requests continue.

We share data only when needed for payment processing, security checks, technical hosting, support handling, or legal duties. We do not sell your personal data, and each service receives only the data needed for its task.

Use live chat from 09:00 to 01:00 WIB, WhatsApp support, or [email protected]. For account-specific requests, contact us from your account email and include your username plus the privacy action you want.